Terms of service

Terms of Service

Welcome to our store. These Terms of Service explain the conditions for using our website and purchasing our products. Please read them before placing an order. In these terms, “we,” “us,” and “our” refer to the store operating this website.

1. Using Our Website

You may use our website only for lawful purposes. You must not submit fraudulent orders, provide misleading information, attempt unauthorized access, or interfere with the website’s operation. Purchases must be made by someone legally able to enter into a purchase agreement.

2. Product Information

We aim to provide accurate product descriptions, images, and prices. Product colours may appear slightly different depending on your screen. This does not affect your rights if a product is defective or materially different from its description. Please review the product details before ordering.

3. Orders and Customer Details

Please provide a correct name, delivery address, phone number, and any other information requested at checkout. Contact us promptly if you notice an error in your order details.

Orders are subject to product availability and confirmation. If we cannot fulfil an order, we will notify you and refund any payment collected for the cancelled items. If a material pricing error occurs, we will contact you before proceeding; we will not charge an increased price without your agreement.

4. Prices and Payments

Product prices and available payment methods are displayed on our website. Applicable delivery charges and taxes will be shown before you complete your purchase. Prices and promotions may change for future purchases, but these changes do not alter the agreed price of an accepted order.

5. Shipping and Delivery

Please review the delivery information provided when ordering. Estimated delivery times may be affected by courier delays, public holidays, or other circumstances. If your order is delayed, missing, or arrives damaged, contact us so we can investigate and help resolve the issue.

6. Returns and Refunds

Under our store return policy, you may request a return within 7 days of delivery, provided the product is unused.

An unboxing video is required when submitting a damaged bottle claim under this policy. The video should clearly show the parcel being opened and the condition of the bottle upon arrival.

Contact us with your order number before sending anything back. Refunds are reviewed after the returned product is received and inspected. Please read our Return & Refund Policy for the full process. These conditions do not limit your statutory rights concerning defective or misdescribed goods.

7. Product Use

Use products according to the instructions and warnings on their packaging. Review the ingredient information before use. Individual results may vary. Information on our website is provided for general product guidance and is not a substitute for individual medical advice.

8. Privacy

Personal information submitted through our website is handled as described in our Privacy Policy. Please review that policy for information about how your details are collected, used, and shared.

9. Website Content

Website text, images, logos, and designs belong to us or their respective owners. You may browse and use this content for personal shopping purposes. Commercial reproduction or distribution requires permission unless otherwise allowed by law.

10. Your Legal Rights

Nothing in these Terms limits any consumer rights, remedies, or liability that cannot legally be excluded. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

11. Changes to These Terms

We may update these Terms by publishing a revised version on this page. Changes apply prospectively and do not remove rights relating to orders already placed. Please review the current Terms before making a new purchase.

12. Contact Us

For questions about these Terms, your order, or a product, please contact our support team using the contact details available on our website.