Refund policy

Return & Refund Policy

We want you to shop with confidence. If you need to return a product or report a damaged bottle, please review the conditions below.

1. Our 7-Day Return Policy

We accept return requests within 7 days of delivery. To qualify for a return under this policy, the product must be unused.

Please contact us within this period to request a return and receive return instructions.

2. Damaged Bottle Claims

If your bottle arrives damaged, please contact us promptly. An unboxing video is required when submitting a damaged bottle claim under this policy.

The video should clearly show the parcel being opened and the condition of the bottle upon arrival. Please keep the bottle and packaging until we provide further instructions.

3. How to Request a Return

1. Contact our support team using the contact details available on our website.
2. Share your order number and the reason for your return. For a damaged bottle claim, include your unboxing video.
3. Wait for our return instructions before sending the product back.

4. Refunds

Once we receive and inspect your returned product, we will notify you about the approval of your refund. If approved, our team will confirm the refund method and processing details with you.

5. Need Help?

If you have any questions about a return, refund, or damaged bottle claim, please contact our support team through our website.

Nothing in this policy limits your rights under applicable consumer protection law.